Terms and Conditions

General Booking Conditions 

Please take note of the following information: 

The accommodation will be available from 16:00 hours on the day of arrival, unless otherwise specified. The accommodation should be vacated at 10:00 hours on the day of departure, unless otherwise specified. 

Modifications 

Modifications to the booking contract and exceptions to the present general conditions of the reservation will only take effect with the written agreement between the rental client and Invenio Homes S.L.U..If any such modifications result in an increase or decrease in the cost of the rental, both parties will be required to agree in writing to a modification in rental price. 

Arrival Procedure and Customer Services Department: 

Office Hours: 10:00 to 20:00 Telephone: Invenio Homes 0034 660 91 95 32 

General Procedure for Arrivals: 

As soon as you touch down at Ibiza airport call your agent to inform of your arrival. In order for us to provide the best possible service it is important that we know if you have hired a car and from which company you have hired it. If you or have a reservation for car hire with Avis, Atesa, Europcar, Betacar or Hertz, allow 25/30 minutes to collect the car and a minimum of 15 minutes to collect your luggage from the baggage handlers. If you have a reservation for car hire with Hipercar, Gold Car, BKK, Centauro, OK, or any other internet based company you need to allow more time. n addition to the 15 minutes to collect your luggage your will need to take a shuttle bus to the car hire office and may have to wait in a long queue. Even in low season this can take 30 minutes at best, however in mid or high season there is a possible wait of up to 2 hours. For this reason we request that you calls us when you have picked up your hire car and when you are leaving the airport. If your have reserved a car through our trusted car hire partner, it will be waiting directly outside the airport with the paperwork and contract; this expedites an immediate exit once you have collected your luggage. Please Note: In the event of a change to the arrival procedure you will be informed at least one week prior to travel by our staff. 

Arrivals out of office hours (between 20:00h and 08:00 h): 

For all clients who arrive at night and have the right to check-in to the accommodation immediately, we request that they inform us as soon as possible so that we can give them the arrival information such as; directions to the property, instructions for key collection, ensure that the reservation is 100% paid and that you have facilitated the payment of the Security/Damage Deposit. (This should be pre-authorised if you are arriving out of office hours). A member of our team will contact you the following morning to coordinate your departure. If you would prefer one of our local staff to accompany you to the property out of office hours, there is an additional charge of €100 euros. This service should be arranged at least 1 week prior to arrival. It is also possible to arrange a transfer service from the airport (tariff varies depending on area). 

Refundable Security / Damage Deposit: 

On arrival you will be required to leave a deposit as indicated on page 1 of this schedule, unless requested and paid prior to arrival. This deposit will be returned within 48 hours of departure, providing that the property is left in the same condition as it was when you arrived and that there are no breakages and the keys are left. in the agreed place before 10.00 am on the day of departure. If your deposit is paid in cash you will need to provide bank account details at the time of check-in to facilitate a refund. 

If on arrival at the property you find any type of irregularity we request that you inform us within 24 hours so that we can find a solution and prevent deductions for breakages that are not your responsibility. Where discounts are taken from deposits a 25€ administration fee plus any associated costs will be added. The rental client will be held responsible for any damages caused by the misbehaviour of all the occupants of the property. 

Departures: 

On the day of departure from the property you should check-out no later than 10.00 am. You should hand the keys in to our staff between 10.00 am and 12 noon unless otherwise specified. It is very important that you adhere to this condition of rental as the efficient functioning of our system depends on it. Failure to do so will result in a €250 euro deduction in the return of your deposit. 

Car hire: 

Almost all of our rental properties are situated in rural or residential areas, very few are served by public transport and taxis can be limited in supply and prove difficult to direct to private villas which are not situated in major tourist resorts. For this reason we recommend booking car hire in advance and with a well known company that you can trust, to prevent nasty surprises. Invenio Homes can provide car hire directly on arrival at Ibiza airport. The car will be ready for collection without the wait. Please ask your Invenio Home agent for options and prices. 

Mobile phone 

Property owners do not provide a landline telephone connection. We therefore recommend that you bring along a mobile phone to keep in touch with us. We also request patience as there are many rural areas where the signal is weak or non-existent. 

Collection of waste 

It is your responsibility to deposit waste in the correct containers which are normally situated on the nearest main road. Please take into account that many properties are in rural locations and food waste can attract cats, insects and other undesirable creatures. On departure there should be no rubbish bags left in the property. Failure to comply with this carries a penalty of deduction from your deposit which can vary between 40€ and 100€. 

Music, parties and noise 

It is totally unacceptable to disturb neighbours with music or noise. Music and sounds between 10.00 pm and 9.00 am should be no more than 45 decibels. Parties are strictly prohibited in all properties and should the police be called to the home the client would be held fully responsible for any consequences and legal action against the property. Gatherings and dinners for more than 20 people greater than advertised sleeping occupancy is also prohibited except in the case of an official event using contracted caterers, waiters and security staff. Any of these actions can result in the cancellation of the contract and eviction from the property, with the loss of the total cost of the booking and the Security/Damage Deposit with no possibility of reimbursement. 

Cleaning 

On the day of departure the property should be left in the same condition as on arrival. It is important to ensure that the kitchen, barbecue and all utensils are left completely clean and in good condition. Failure to do so will incur a deduction from your deposit of at least 80€. This could be more depending on the condition of the property when checked on departure. Extra cleaning can be contracted for the duration of your stay.We request that you inform us before your arrival if you would like to use this service. 

 

Keys 

In the case of lost keys (a failure to hand in the same number of keys as supplied on arrival). We are obligated to deduct a minimum of 150€ for a lock change and services of maintenance. 

Furniture and Fittings 

It is strictly prohibited to change the position of the furnishings in the property or to carry out any other modifications 

Capacity of the property and number of occupants 

Each property is prepared for a determined number of occupants. It is not permitted in any event to exceed the maximum occupancy of the property as advertised. It is the responsibility of the client at all times to ensure that the number occupying the property matches the number of people on the reservation form. Failure to comply with this rule will result in eviction or the payment of an occupancy supplement. 

Additional Facilities 

We can provide additional facilities such as cots, highchairs, wifi, satellite etc.at a supplement to be paid locally (if the property does not already have these facilities available). 

Pets 

The majority of properties do not allow pets. Only with the express authorisation of Invenio Homes and the Owner of the property and with prior agreement at the time of booking will pets be permitted to stay at the property. There could be an extra final cleaning charge for housing a pet either indoors or in the garden. If it is brought to our attention that a pet is being kept in the rental property without prior agreement this could result in the cancellation of the contract and eviction from the property, with the loss of the total cost of the booking and the security/damage deposit with no possibility of reimbursement. 

Cancellations 

If a cancellation is made on behalf of the client a refund will only be given if an alternative booking can be made on the property for the said dates. If we are unable to successfully re-book the property the deposit will be with held. We will endeavour to re-book the villa for you. In the unlikely event that it is necessary to make an alteration to or cancel the holiday accommodation specified, we will inform you as soon as possible and if requested we will endeavour to arrange alternative holiday accommodation of a similar type and standard and in a similar location as that originally requested. 

Anomalies and deficiencies 

Any irregularities found by the client on arrival should be communicated as soon as possible and always during the stay to the Invenio Homes villa. This will allow the staff to rectify any problems or be proactive in organising a change of accommodation, should our service staff be certain that the issues cannot be rectified. Any claim submitted after leaving the property cannot be considered because the fundamental criteria for consideration cannot be checked in order to proceed with the claim. 

Building work 

The properties are privately owned and are largely situated in residential areas. They are not generally situated in areas with large tourist complexes. At times private or government building work can be taking place in the surrounding area. Neither Invenio Homes S.L.U. nor the property owner have any influence over this work and cannot be held responsible for building work or any disturbance it may cause. 

Water, Electricity and Internet 

Cuts to the supply of water, electricity or internet are not regular. However the local authorities can occasionally cut or limit supplies for short periods of time. Neither Invenio Homes S.L.U. nor the property owner can take responsibility for any inconvenience caused by temporary cuts to supply. 

Consumption of energy 

At certain times of the year rental clients will require extra air conditioning or heating. Properties with these facilities often make a charge and where this is the case,the higher consumption of energy will be reflected in the price of the reservation. 

Insurance: 

The rental price does not include insurance, except where it is expressly indicated along with the type of insurance included. It is recommended that you obtain a comprehensive travel insurance for the duration of your holiday. 

Responsibility of the Proprietor 

The proprietor will accept no responsibility for loss or theft of the rental client or any occupier’s property or for injury caused by incorrect use of facilities provided in the property. 

Responsibility of the company 

Invenio Homes S.L.U. acts solely as an intermediary between owners, agents and rental clients, being responsible only for accurate information regarding available properties, facilities and precise location. No responsibility can be accepted for injury, accident, delay or other complaints pertaining to the rental of the property. 

Acceptance of conditions 

On confirmation of the reservation, Invenio Homes S.L.U. will assume acceptance on the part of the rental client of each and every one of the General Conditions in their entirety. Information on claims and settlement of any disputes between the client, the agent and Invenio Homes S.L.U. will be subject to the jurisdiction of the Courts of Ibiza, and will be bound by the decision of the courts. This contract is subject to Spanish Law. Please do not hesitate to contact us with any queries. To such an extent you and your clients can contact us any time on the telephone numbers above or by email to [email protected] +34 660919532 

We hope you will have an enjoyable stay in Ibiza

INVENIO HOMES S.L.U

Invenio Homes S.L.U, Carrer Pintors Puget 16, Local 3 
07840, Sta Eulalia Des Rui, Ibiza, Baleares.
NIF: B16649519

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